Housekeeping runs on tight timelines. When a delivery is delayed or a product question stalls, your team feels it. That is why our support desk is staffed by people who know hospitality supplies, not just order statuses.
Straight answers about how we work with hotel teams, from first call to regular restocking.
We start with a short call about your room count, guest profile, and housekeeping routine. Then we send a sample set of bedding, towels, and toiletries so your team can test wash cycles, drying time, and guest feedback before you commit to bulk quantities.
Standard orders for towels and bedding ship within 7 to 10 working days after sample approval. Toiletries and mini-bar accessories may take a few days longer because of packaging runs. We confirm exact dates in writing before you place the order.
Yes. Most of our bedding and towel lines come in neutral tones, but we can source custom shades for properties that need to match a specific interior palette. Custom colors usually require a minimum order quantity, which we will spell out clearly.
We do. A trial batch covers a few rooms for two to three weeks so your staff can evaluate absorbency, stain release, and how quickly items dry between turnovers. This helps you decide before scaling up to the full property.
Report the issue with the batch number and a short description. We review it against our durability standards and either replace the affected pieces or adjust the specification for your next order. We track these reports to keep quality consistent.
Once we know your usage pattern, we can set a simple reorder cycle based on your occupancy and laundry schedule. You get a reminder before you run low, and we keep your product details on file so repeat orders are faster. See our resources page for planning checklists, or contact us to set up a restock schedule.
A clear sequence of steps we follow for every hospitality order, from the first call to the day your housekeeping team unpacks the shipment.
Tell us your room count, housekeeping schedule, and the amenities you currently stock. We use this to narrow down product grades, pack sizes, and reorder intervals that fit your operation.
We send physical samples of bedding, towels, and toiletries so your team can test feel, absorbency, and durability. You compare them against your current stock and flag any changes in fabric weight or scent.
Once the samples are approved, we prepare a bulk quote with itemised quantities and a delivery timeline. We confirm lead times for each product line and agree on how the shipment will be packed for easy storage.
After you confirm the order, we lock the specifications and begin production or dispatch from ready stock. You receive a tracking reference and a point of contact for any mid-order changes.
The shipment arrives at your property with packing lists per floor or room block. We include care instructions for each product so your housekeeping team knows the correct wash cycles and storage limits.
Within two weeks of delivery, we check how the products are performing and whether any items need replacement. We also set up a reorder schedule so you never run low during peak season. For more on what to expect, see our resources page.
Tell us your property size and housekeeping routine. We will suggest a starter set that fits your turnover schedule and storage space, then send a quote within two working days.