Housekeeping teams and property managers often have the same questions about bulk ordering, delivery timelines, and product durability. Here are the answers we give most frequently.
For standard bedding sets and quick-dry towels, we start at 50 units per SKU. If you are opening a new property or restocking multiple rooms, we can prepare a mixed pallet with different sizes and colors, as long as the total volume stays within the same range. Smaller trial orders are possible for toiletries and mini-bar accessories.
Most orders within India are dispatched within 5 to 7 working days after confirmation. Transit time depends on your location, but metro cities usually receive shipments in 3 to 4 days. For properties in remote areas, we coordinate with courier partners to give you a realistic arrival window before you confirm the order.
Yes. We send sample kits for bedding, towels, and toiletries so your housekeeping team can check the fabric feel, absorbency, and packaging quality. The sample cost is adjusted against your first bulk order, so you are not paying twice for the same product.
Every production batch is checked against the same specification sheet: thread count, fabric weight, stitching tolerance, and color fastness. We keep a reference sample from your first order and compare new batches against it before dispatch. If anything falls outside the agreed range, we replace the batch before it leaves the warehouse.
We can add your property name or logo to toiletries packaging, towel tags, and bedding labels. Custom branding works best when the order volume is above 200 units per item, because the setup cost for printing plates and label runs becomes reasonable at that scale. Send us your artwork and we will confirm the lead time.
Each order includes a simple care guide that covers washing temperatures, drying cycles, and stain handling for the specific products you purchased. If your team faces an issue with a batch, our support desk responds within one working day and arranges a replacement or a credit note depending on the situation. For more details, see our resources page or contact us directly.
Our support desk connects you with the right guidance, whether you are planning a full property refresh or need a quick answer about bulk orders, delivery timelines, or product care.
Straight answers on ordering, delivery, and product standards so you know exactly what to expect when you work with our housekeeping supply desk.
Bulk ordering applies when you need more than a single carton of any item, such as 24 pillowcases, 12 towel sets, or 50 amenity kits. We price these in tiers, so the per-unit rate improves as the quantity rises. If you are unsure whether your requirement qualifies, send us the list and we will confirm the applicable tier before you commit.
Yes. We keep sample kits for bedding, towels, and toiletries so housekeeping teams can check fabric feel, absorbency, and packaging in person. Samples are charged at cost and the amount is adjusted against your first bulk order. Mention the items you want to test when you write to us.
Metro cities like Mumbai, Delhi, and Bengaluru typically receive shipments within 5 to 7 working days. Tier-2 and tier-3 locations may take 8 to 12 working days depending on the courier network. We share a tracking reference once the consignment leaves our warehouse, and our support desk follows up until the goods reach your property.
If items arrive damaged or with visible defects, we replace them at no cost. You need to share clear photos of the damaged pieces and the packing slip within 48 hours of delivery. Claims submitted after that window are reviewed case by case, but we recommend inspecting the consignment on arrival to avoid delays.
We do. You can add your property logo to towel borders, pillow covers, and toiletry packaging. Custom branding requires a minimum order quantity and adds about a week to the production timeline. Send us your logo file and the item list, and we will share a mockup before production starts.