These terms govern how you may browse, order, and use the BetterHotel Products website and the hospitality-grade amenities we supply. By accessing this site, you agree to the conditions below. If you are ordering on behalf of a property, you confirm that you have authority to bind that property to these terms.
BetterHotel Products supplies bedding sets, towels, pillows, toiletries, mini-bar accessories, and room organization solutions to boutique hotels, serviced apartments, and premium guest houses. Our role is limited to the sale and delivery of these physical goods. We do not provide housekeeping staffing, property management, or installation services unless a separate written agreement states otherwise.
Product descriptions, fabric specifications, and dimensions are provided in good faith based on supplier data. While we verify details before listing, slight variations may occur between batches due to manufacturing tolerances. You are responsible for confirming that a product fits your property's requirements before placing a bulk order. We recommend requesting a sample for high-volume purchases.
Prices shown on the site are indicative and may change based on order volume, current fabric costs, and delivery location. Final pricing is confirmed at the time of quotation. Payment terms are stated on the invoice and must be settled within the agreed period. We do not store payment card details on our servers; transactions are processed through secure payment gateways.
Delivery timelines are estimates and begin once an order is confirmed and payment is received. We pack goods to minimise damage during transit, but risk passes to you upon delivery. Please inspect shipments on arrival and report any visible damage or shortages within 48 hours so we can arrange a resolution with the carrier.
Because most items are supplied in bulk for commercial use, returns are accepted only for defective or incorrect products. To qualify for a replacement, you must notify us within seven days of delivery and provide photographs showing the issue. Items that have been washed, used, or altered cannot be returned unless the defect was present at the time of delivery.
Our liability is limited to the value of the products purchased. We are not liable for indirect losses such as lost revenue, guest compensation claims, or operational downtime arising from product use, delivery delays, or any other cause. Nothing in these terms excludes liability that cannot be lawfully limited under applicable law.
All content on this website, including product descriptions, photography, and branding, belongs to BetterHotel Products or its licensors. You may not reproduce, distribute, or use this content for commercial purposes without prior written permission. Product names and trademarks of third parties remain the property of their respective owners.
We may update these terms from time to time to reflect changes in our operations, product range, or legal requirements. The latest version will always be published on this page, and continued use of the site after changes are posted constitutes acceptance of the revised terms. For significant changes, we will highlight the update date at the top of this page.
If you have questions about these terms, our product liability, or a specific order dispute, write to us at info@betterhotelproducts.com or call 008 51999129. Our registered address is 66, Sodala, Jabalpur - 132033. We aim to respond to legal and compliance queries within five business days.